Orders are usually processed and dispatched within 1 business day of purchase.

Our standard shipping time is 6-10 business days.

Our shipping rates are calculated based on the destination of your order and the total value of your order. Here's what you need to know about our shipping costs:

• United States: $5.95 for orders < $80
• United Kingdom: £4.95 for orders < £65
• Canada: $7.95 for orders < $110
• Australia: $8.95 for orders < $120
• New Zealand: $9.95 for orders < $120
• EU (Other): €4.95 for orders < €75

Here are the full details of our Shipping Policy.

To track your order, simply click on the link below. You will be redirected to the order tracking page where you can track the real-time status and location of your shipment.

Track order page

We understand that circumstances may change, but our commitment to quick processing means we're already working diligently to prepare your order for shipment as soon as it's received. Therefore, we kindly ask our customers to double-check their orders before finalizing payment.

If you have any questions or concerns regarding your order, please don't hesitate to contact our customer support team. We're here to assist you in any way we can within the constraints of our rapid processing system.

Please check your spam box, if you still did not receive it, please contact us via info@joylinen.nl or our contact form

We offer a variety of payment methods to make your shopping experience convenient and secure. Here are the payment methods we currently accept:

Credit or Debit Cards: We accept major credit and debit cards, including Visa, Mastercard, American Express.

PayPal: You can use your PayPal account to make purchases on our website for added convenience and security.

Mobile Payment Services: Depending on your location, we may accept mobile payment services such as Apple Pay, Shop Pay, and Google Pay

Gift Cards or Store Credit: If you have a gift card or store credit issued by us, you can use it to pay for your purchases.

Making a return is easy! Here's what you need to do:

1. Within 30 days of receiving your order, send an email to info@joylinen.nl indicating that you want to exchange one or more products.
2. Our team will promptly provide you with return instructions.
3. Follow the provided instructions to complete the return process.

If you are not satisfied with the products received, you can return them to us within 30 days of receipt. To receive a full refund, it is important that the product is returned in its original condition and undamaged.

Customers bear the responsibility for return shipping costs unless the return is a result of an error on our part or if the product is found to be defective/wrong item.

Returns are processed within seven working days after they reach us. Your money will then be refunded within a few days via the payment method you used.