Article 1 - Definitions

In these terms and conditions, the following definitions shall apply:

Withdrawal period: the period within which the consumer can exercise his right of withdrawal;

Consumer: the natural person who is not acting in the exercise of a profession or business and enters into a distance contract with Joylinen;

Day: calendar day;

Duration transaction: a distance contract relating to a series of products and/or services, the delivery and/or purchase obligation of which is spread over time

Durable data carrier: any means that enables the consumer or trader to store information addressed to him personally in a way that allows future consultation and unaltered reproduction of the stored information.

Right of withdrawal: the possibility for the consumer to waive the distance contract within the cooling-off period;

Entrepreneur: the natural or legal person offering products and/or services to consumers at a distance;

Distance contract: an agreement under which, within the framework of a system organised by Joylinen for distance selling of products and/or services, up to and including the conclusion of the agreement, exclusive use is made of one or more techniques for distance communication;

Technique for distance communication: means that can be used for concluding an agreement, without the consumer and entrepreneur having come together in the same room at the same time.

General Terms and Conditions: the present General Terms and Conditions of Joylinen.

Article 2 - Identity of Joylinen

Company name: Caesar Brands BV

Chamber of Commerce number: 86046969

Trade name: Joylinen

VAT number: NL863843931B01

Customer service email: info@joylinen.com

Company address: Meidoornbeek 10, 5501CZ, Veldhoven, the Netherlands

Article 3 - Applicability

These general terms and conditions apply to any offer by Joylinen and to any distance contract concluded and orders placed between entrepreneur and consumer.

Before the distance contract is concluded, the text of these general conditions will be made available to the consumer. If this is not reasonably possible, before the distance contract is concluded, it will be indicated that the general terms and conditions can be inspected at Joylinen and they will be sent to the consumer free of charge as soon as possible upon request.

If the distance contract is concluded electronically, notwithstanding the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions can be made available to the consumer electronically in such a way that it can be stored by the consumer in a simple manner on a durable data carrier. If this is not reasonably possible, before the distance contract is concluded, it will be indicated where the general terms and conditions can be inspected electronically and that they will be sent electronically or otherwise free of charge at the consumer's request.

In the event that specific product or service conditions apply in addition to these general terms and conditions, the second and third paragraphs shall apply mutatis mutandis and, in the event of conflicting general terms and conditions, the consumer may always rely on the applicable provision that is most favourable to him.

If one or more provisions in these general terms and conditions are at any time wholly or partially void or annulled, the agreement and these terms and conditions shall otherwise remain in force and the provision concerned shall be replaced without delay by mutual agreement with a provision that approximates the purport of the original as closely as possible.

Situations not provided for in these general terms and conditions should be assessed 'in the spirit' of these general terms and conditions.

Uncertainties about the interpretation or content of one or more provisions of our terms and conditions should be interpreted 'in the spirit' of these general terms and conditions.

Article 4 - The offer

If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer.

The offer is without obligation. Joylinen is entitled to change and adjust the offer.

The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to allow a proper assessment of the offer by the consumer. If Joylinen uses images, these are a truthful representation of the offered products and/or services. Obvious mistakes or obvious errors in the offer do not bind Joylinen.

All images, specifications and data in the offer are indicative and cannot be a reason for compensation or dissolution of the agreement.

Images of products are a true representation of the products offered. Operator cannot guarantee that the colours displayed correspond exactly to the real colours of the products.

Each offer contains such information that it is clear to the consumer what rights and obligations are attached to the acceptance of the offer. This concerns in particular:

the price, excluding customs clearance costs and import VAT. These additional costs will be at the customer's expense and risk. The postal and/or courier service will use the special regulation for postal and courier services with regard to imports. This scheme applies if the goods are imported into the EU country of destination, which is the case in the present case. The postal and or courier service collects the VAT (whether or not together with the customs clearance fees charged) from the recipient of the goods;

any dispatch costs;

the way in which the contract will be concluded and what actions are required for that purpose;

whether or not the right of withdrawal is applicable;

the method of payment, delivery and performance of the agreement;

the period for acceptance of the offer, or the period within which Joylinen guarantees the price;

the amount of the rate for distance communication if the costs of using the technique for distance communication are calculated on a basis other than the regular basic rate for the means of communication used;

whether the agreement is archived after its conclusion and, if so, the way in which it can be consulted by the consumer;

the manner in which the consumer, before concluding the contract, can check and, if desired, rectify the data provided by him under the contract;

any languages other than Dutch in which the agreement can be concluded;

the codes of conduct to which Joylinen is subject and the way in which the consumer can consult these codes of conduct electronically; and

the minimum duration of the distance contract in case of a duration transaction.

Optional: available sizes, colours, type of materials.

Article 5 - The agreement

Subject to the provisions of paragraph 4, the agreement comes into effect at the moment the consumer accepts the offer and fulfils the conditions set out therein.

If the consumer has accepted the offer electronically, Joylinen will immediately confirm the receipt of the acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed by Joylinen, the consumer can dissolve the agreement.

If the agreement is concluded electronically, Joylinen will take appropriate technical and organisational measures to protect the electronic transfer of data and will ensure a secure web environment. If the Consumer can pay electronically, Joylinen will observe appropriate security measures to that effect.

Joylinen can inform itself - within legal frameworks - whether the consumer can meet his payment obligations, as well as of all those facts and factors that are important for a responsible conclusion of the distance contract. If, based on this investigation, Joylinen has good grounds not to enter into the agreement, it is entitled to refuse an order or application or to attach special conditions to the execution, while stating its reasons.

Joylinen will include the following information with the product or service to the consumer, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable data carrier:

the visiting address of the branch of Joylinen where the consumer can address complaints;
the conditions under which and the way in which the Consumer may exercise the right of withdrawal, or a clear notification regarding the exclusion of the right of withdrawal;
the information on guarantees and existing after-sales services;
the details included in article 4 paragraph 3 of these terms and conditions, unless Joylinen has already provided these details to the consumer before the execution of the agreement;
the requirements for terminating the agreement if the agreement has a duration of more than one year or is of indefinite duration.
In case of a duration transaction, the provision in the previous paragraph only applies to the first delivery.

Each agreement is entered into under the suspensive conditions of sufficient availability of the relevant products.

Article 6 - Right of withdrawal

When purchasing products, the consumer has the possibility of dissolving the agreement without giving reasons for a period of 14 days. This reflection period starts on the day after receipt of the product by the consumer or a representative designated in advance by the consumer and made known to Joylinen.

During the reflection period, the consumer will handle the product and its packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he exercises his right of withdrawal, he will return the product with all delivered accessories and - if reasonably possible - in the original condition and packaging to Joylinen, in accordance with the reasonable and clear instructions provided by Joylinen.

If the consumer wishes to exercise his/her right of withdrawal, he/she is obliged to notify Joylinen within 14 days after receipt of the product. The consumer has to notify Joylinen by means of a written message/email. After the consumer has notified his/her wish to exercise the right of withdrawal, he/she has to return the product within 14 days. The consumer must prove that the delivered goods were returned in time, e.g. by means of proof of dispatch.

If the customer has not expressed his wish to exercise his right of withdrawal or has not returned the product to Joylinen after expiry of the periods mentioned in paragraphs 2 and 3, the purchase is a fact.

Article 7 - Costs in case of withdrawal

If the consumer makes use of his right of withdrawal, the costs of returning the products are for the account of the consumer.

If the consumer has paid an amount, Joylinen will refund this amount as soon as possible, but at the latest within 14 days after the withdrawal. It is a condition that the product has already been received back by the merchant or that conclusive evidence of the complete return can be provided.

Article 8 - Exclusion of the right of withdrawal

Joylinen can exclude the consumer's right of withdrawal for products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal only applies if Joylinen has clearly stated this in the offer, at least in time for the conclusion of the agreement.

Exclusion of the right of withdrawal is only possible for products

that were created by Joylinen according to specifications of the consumer;
that are clearly personal in nature;
that cannot be returned due to their nature;
which spoil or age quickly;
the price of which is subject to fluctuations on the financial market over which Joylinen has no influence;
for individual newspapers and magazines;
for audio- and video recordings and computer software of which the consumer has broken the seal.
for hygiene products of which the consumer has broken the seal.
Exclusion of the right of withdrawal is only possible for services

concerning accommodation, transport, restaurant or leisure activities to be performed on a certain date or during a certain period;
the delivery of which commenced with the consumer's express consent before the expiry of the withdrawal period;
concerning bets and lotteries.

Article 9 - The price

During the validity period mentioned in the offer, the prices of the products and/or services on offer will not be increased, except for price changes due to changes in VAT rates.

Contrary to the previous paragraph, Joylinen may offer products or services whose prices are subject to fluctuations in the financial market and on which Joylinen has no influence, with variable prices. This link to fluctuations and the fact that any prices mentioned are target prices will be mentioned with the offer.

Price increases within 3 months after the conclusion of the agreement are only allowed if they are the result of statutory regulations or provisions.

Price increases from 3 months after the conclusion of the agreement are only allowed if Joylinen has stipulated it and:

they are the result of legal regulations or stipulations; or
the consumer is authorised to terminate the agreement as of the day on which the price increase takes effect.
The place of delivery pursuant to Article 5(1) of the Turnover Tax Act 1968 takes place in the country where transport commences. In the present case, this delivery takes place outside EU. Accordingly, the postal or courier service will collect import VAT or clearance charges from the customer. Consequently, no VAT will be charged by Joylinen.

All prices are subject to printing errors. No liability is accepted for the consequences of printing and typing errors. In case of printing and typesetting errors, Joylinen is not obliged to deliver the product according to the incorrect price.

Article 10 - Conformity and Warranty

Joylinen guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and/or usability and the existing legal provisions and/or government regulations on the date of the conclusion of the agreement. If agreed, Joylinen also guarantees that the product is suitable for other than normal use.

A guarantee provided by Joylinen, manufacturer or importer does not affect the legal rights and claims that the consumer can enforce against Joylinen under the agreement.

Any defects or incorrectly delivered products must be reported to Joylinen in writing within 14 days of delivery. Products must be returned in their original packaging and in new condition.

Joylinen's warranty period corresponds to the manufacturer's warranty period. However, Joylinen is never responsible for the final suitability of the products for each individual application by the consumer, nor for any advice regarding the use or application of the products.

The guarantee does not apply if:

The consumer has repaired and/or modified the delivered products himself or had them repaired and/or modified by third parties;

The delivered products have been exposed to abnormal conditions or otherwise carelessly treated or treated contrary to Joylinen's instructions and/or on the packaging;

The defectiveness is wholly or partially the result of regulations imposed or to be imposed by the government regarding the nature or quality of the materials used.

Article 11 - Delivery and execution

Joylinen will take the greatest possible care when receiving and executing orders of products.

The place of delivery is the address that the consumer has made known to the company.

Subject to what is stated in article 4 of these general terms and conditions, the company will execute accepted orders with convenient speed but at the latest within 30 days, unless the consumer has agreed to a longer delivery period. If delivery is delayed, or if an order cannot or can only be partially carried out, the consumer will be informed about this at the latest 30 days after the order was placed. In that case, the consumer has the right to dissolve the agreement without costs and the right to possible damages.

In case of dissolution in accordance with the previous paragraph, Joylinen will refund the amount paid by the consumer as soon as possible, but at the latest within 14 days after dissolution.

If delivery of an ordered product turns out to be impossible, Joylinen will endeavour to make available a replacement article. At the latest upon delivery, it will be notified in a clear and comprehensible manner that a replacement item is being delivered. With replacement items, the right of withdrawal cannot be excluded. The costs of any return shipment shall be borne by Joylinen.

The risk of damage and/or loss of products rests with Joylinen until the moment of delivery to the consumer or a representative designated in advance and made known to Joylinen, unless explicitly agreed otherwise.

Article 12 - Duration transactions: duration, termination and extension

Termination

The consumer may at any time terminate an open-ended contract that was concluded for the regular delivery of products (including electricity) or services, subject to agreed termination rules and a notice period of no more than one month.

The consumer may terminate a fixed-term contract that was concluded for the regular supply of products (including electricity) or services at any time at the end of the fixed-term, subject to the agreed termination rules and a period of notice that does not exceed one month.

The consumer may terminate the agreements referred to in the previous paragraphs:

terminate at any time and not be limited to termination at a specific time or in a specific period;

at least terminate them in the same way as they were entered into by him;

always terminate with the same notice period as Joylinen has stipulated for itself.

Renewal

An agreement entered into for a definite period and which extends to the regular supply of products (including electricity) or services may not be tacitly extended or renewed for a definite period.

Notwithstanding the previous paragraph, a fixed-term contract that has been concluded for the regular supply of daily or weekly newspapers and magazines may be tacitly renewed for a fixed term not exceeding three months, if the consumer may terminate this renewed contract towards the end of the renewal with a notice period not exceeding one month.

A fixed-term contract that has been concluded for the regular supply of products or services may only be tacitly extended for an indefinite period of time if the consumer may terminate it at any time with a period of notice that does not exceed one month and a period of notice that does not exceed three months in the event that the contract relates to the regular, but less than once a month, supply of daily or weekly newspapers and magazines.

A fixed-term contract for the regular supply of daily or weekly newspapers and magazines by way of introduction (trial or introductory subscription) is not tacitly continued and ends automatically at the end of the trial or introductory period.

Duration

If a contract lasts more than one year, after one year the consumer may at any time terminate the contract with a notice of up to one month, unless reasonableness and fairness oppose termination before the end of the agreed term.

Article 13 - Payment

Unless otherwise agreed, the amounts owed by the consumer should be paid within 7 working days after the start of the reflection period as referred to in article 6 paragraph 1. In case of an agreement to provide a service, this period starts after the consumer has received the confirmation of the agreement.

The consumer has the duty to immediately report inaccuracies in payment details provided or mentioned to Joylinen.

In case of default of payment by the consumer, Joylinen is, subject to legal restrictions, entitled to charge the reasonable costs communicated in advance to the consumer.

Article 14 - Complaints procedure

Complaints on the execution of the agreement must be submitted to Joylinen within 7 days fully and clearly described, after the consumer has discovered the defects.

Complaints submitted to Joylinen will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, Joylinen will respond within the 14-day period with a notice of receipt and an indication of when the consumer can expect a more detailed answer.

If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute settlement procedure.

A complaint does not suspend Joylinen's obligations, unless Joylinen indicates otherwise in writing.

If a complaint is found valid by Joylinen, Joylinen will, at its discretion, either replace or repair the delivered products free of charge.

Article 15 - Disputes

Agreements between Joylinen and the consumer to which these general terms and conditions relate are exclusively governed by Dutch law. Even if the consumer resides abroad.

Article 16 - CESOP

Due to the measures introduced and tightened up as per 2024 concerning the 'Amendment to the Turnover Tax Act 1968 (Wet implementatie Richtlijn betalingsdienstaanbieders)' and thereby the implementation of Central Electronic System of Payment Information (CESOP), payment service providers may register data in the European CESOP system.